Last Updated: 20 August 2026
Effective Date: 20 August 2026
App Name: Bombay Casting Company
Company / Operator: Jura Systems Pvt. Ltd.
This Refund & Cancellation Policy (“Policy”) applies to all paid subscriptions, memberships, premium services and other digital services purchased through the Bombay Casting Company application, website or other authorized payment channels.
By purchasing a paid plan, you acknowledge that you have read, understood and accepted this Policy.
1. Paid Subscription Plans
Bombay Casting Company may offer paid subscription plans at different prices, which may include:
- ₹199 Plan
- ₹299 Plan
- ₹499 Plan
- ₹799 Plan
- ₹999 Plan
The features, validity period and benefits applicable to each plan will be displayed to the user before payment.
Jura Systems Pvt. Ltd. reserves the right to introduce, modify, discontinue or change the pricing of subscription plans in accordance with applicable law.
2. Payment Processing
Payments for Bombay Casting Company services may be processed through authorized payment service provider.
The payment gateway may process payment information in accordance with its own terms, conditions, security practices and privacy policy.
Bombay Casting Company may receive transaction-related information such as:
- Transaction ID
- Order ID
- Payment status
- Amount paid
- Payment date
- Subscription/plan purchased
- Refund status, where applicable
- Payment gateway reference number
3. Activation of Subscription
A subscription will be considered activated when the payment is successfully received and the applicable paid plan is enabled on the user's Bombay Casting Company account.
Once the plan has been activated, the user receives access to the applicable paid features for the purchased subscription period.
4. No Refund After Plan Activation
ALL SUBSCRIPTION PURCHASES ARE FINAL AFTER ACTIVATION.
No refunds will be provided after a subscription plan has been activated.
By completing the payment, the user acknowledges and agrees that:
- The selected plan is correct.
- The subscription price has been reviewed.
- The subscription duration and features have been reviewed.
- The user has voluntarily completed the purchase.
- Cancellation after activation does not entitle the user to a refund.
This applies even if the user:
- Changes their mind.
- Does not use the subscription.
- Uses the service only partially.
- Does not apply for any casting opportunity.
- Is not selected for a casting opportunity.
- Does not receive an audition.
- Does not receive a callback.
- Does not obtain employment or a project.
- Stops using the application.
- Deletes or deactivates their account after activation.
5. Cancellation by User
Users may request cancellation of their subscription or stop using the service at any time.
However:
Cancellation of an activated subscription does not result in a refund.
If the user cancels an active plan, access to paid features may continue until the end of the already-paid subscription period, depending on the applicable plan and Platform functionality.
No unused-period refund, partial-period refund or pro-rata refund will ordinarily be provided after activation.
6. No Refund for Non-Usage
Users are responsible for using the features included in their selected subscription.
Failure to use any or all of the benefits of a subscription does not create a right to a refund.
Examples include:
- Not completing a talent profile.
- Not applying to casting calls.
- Not attending auditions.
- Not receiving casting opportunities.
- Not logging into the App.
- Not uploading photographs or portfolio material.
- Not using premium features.
- Not responding to casting communications.
7. No Guarantee of Casting or Employment
Purchasing a Bombay Casting Company subscription does not guarantee:
- Selection for an audition.
- Callback.
- Acting role.
- Modeling assignment.
- Brand campaign.
- Film role.
- Television role.
- Web-series role.
- Music video opportunity.
- Employment.
- Income.
- Minimum number of casting opportunities.
Therefore, failure to obtain a casting opportunity, audition, role or employment does not qualify for a refund.
8. Incorrect Plan Selection
Users should carefully review the selected plan before completing payment.
If a user accidentally purchases the wrong plan, the user should contact customer support immediately.
Once the selected plan has been activated, changing the user's mind or selecting the wrong plan will generally not qualify for a refund.
Any exception will be considered solely at the Company's discretion and subject to applicable law.
9. Duplicate Payments
If a user believes that the same transaction has been charged more than once due to a technical or payment-processing error, the user should contact Bombay Casting Company support with:
- Registered mobile number
- Registered email address
- Transaction ID
- Order ID
- Date and approximate time of transaction
- Proof of duplicate payment, if available
After verification, the Company may process an appropriate correction or refund for a genuine duplicate transaction.
This provision does not constitute a general refund right for an activated subscription.
10. Failed Payment
If a payment is unsuccessful but money has been deducted from the user's bank account, the transaction may be subject to reconciliation between the user's bank/payment provider.
If the amount is not automatically reversed within the applicable payment-processing period, the user may contact Bombay Casting Company support and provide the transaction details.
The Company will investigate the transaction and, where appropriate, coordinate with the payment gateway for resolution.
11. Payment Gateway Errors
If a payment is incorrectly processed due to a technical error involving payment service provider, the Company may investigate the transaction.
Where the Company determines that the user has been incorrectly charged and has not received the corresponding service, the Company may initiate an appropriate refund or correction.
Refunds may be subject to payment gateway processing times.
12. Refund Processing
Where a refund is approved by the Company, the refund will generally be processed through the original payment method or another permitted method.
The actual time required for the refund to appear in the user's account may depend on:
- Bank
- Card issuer
- UPI service provider
- Payment network
- Other financial institution
Bombay Casting Company does not control the processing time of third-party financial institutions.
13. Fraudulent or Unauthorized Transactions
If a user believes that an unauthorized or fraudulent transaction has occurred, they should immediately contact:
Bombay Casting Company Support
and, where appropriate, their bank or payment service provider.
The Company may investigate suspicious transactions and may suspend accounts involved in suspected fraudulent activity.
14. Account Suspension or Termination
If an account is suspended or terminated because the user has violated:
- Terms & Conditions
- Community Guidelines
- Casting rules
- Anti-fraud policies
- Applicable law
- Other Platform policies
the user will generally not be entitled to a refund for an already activated subscription, to the extent permitted by applicable law.
However, this clause does not exclude any refund or consumer right that cannot legally be excluded.
15. Promotional Offers
Bombay Casting Company may occasionally provide:
- Discounts
- Promotional pricing
- Coupons
- Special offers
- Limited-time subscription offers
- Referral benefits
Promotional offers may have additional terms.
Unless specifically stated otherwise, promotional purchases are also subject to this Refund & Cancellation Policy.
16. Taxes and Payment Charges
Applicable taxes, including GST where applicable, may be charged on subscription purchases.
Where a refund is legally or contractually applicable, the treatment of taxes and payment-processing charges may depend on applicable law and the circumstances of the transaction.
17. Changes to Subscription Plans
Jura Systems Pvt. Ltd. may modify:
- Subscription prices
- Features
- Benefits
- Validity periods
- Eligibility
- Promotional offers
Changes will generally apply to future purchases and will not automatically alter an already-purchased subscription unless required or permitted by applicable law.
18. Account Deletion Does Not Automatically Create a Refund
Deleting your Bombay Casting Company account does not automatically result in cancellation of an activated subscription or create a refund entitlement.
Users should review their subscription status before requesting account deletion.
19. Casting Opportunities and Refunds
Bombay Casting Company is a talent and casting platform.
The Company does not guarantee that a subscriber will receive any particular number of casting opportunities.
Accordingly, refunds will not ordinarily be provided because:
- A user was not selected.
- A user did not receive a casting call.
- A user did not receive an audition.
- A casting opportunity was cancelled.
- A production project was postponed.
- A production project was cancelled.
- A casting director selected another candidate.
- A user did not obtain employment.
20. Contact for Payment Issues
For payment-related questions, users should contact:
Jura Systems Pvt. Ltd.
Bombay Casting Company
Support Email: support@bombaycastingcompany.com
Website: https://bombaycastingcompany.com/
When contacting support regarding a transaction, please provide:
- Full name
- Registered mobile number
- Registered email address
- Plan purchased
- Transaction ID
- Order ID
- Date of transaction
- Description of the issue
Users should not send passwords, OTPs, UPI PINs, CVV numbers or complete card details to customer support.
21. Exceptions Required by Law
Nothing in this Policy is intended to remove or restrict any consumer, statutory or other legal right that cannot lawfully be excluded or restricted.
Where applicable law requires a refund, cancellation right or other remedy, the Company will comply with the applicable legal requirement.
22. Changes to this Policy
Jura Systems Pvt. Ltd. may update this Refund & Cancellation Policy from time to time.
The updated Policy will be published on the applicable website or Platform and will contain a revised “Last Updated” date.
23. Acceptance
By purchasing any paid subscription or premium service from Bombay Casting Company, you confirm that:
- You have reviewed the selected plan.
- You have reviewed the applicable price.
- You have reviewed the subscription benefits.
- You understand that activation occurs after successful payment.
- You understand that no refund is provided after the plan is activated, except where required by applicable law or where the Company expressly approves an exception.
- You agree to this Refund & Cancellation Policy.
© 2026 Jura Systems Pvt. Ltd. All Rights Reserved.
Bombay Casting Company
Your Talent. Your Next Break.